They are an essay writing service that allows you to process your entire order online so you do not need to talk to a real person when making your order. They do not offer a bad service on most occasions, with most complaints about the service revolving around the quality of the website (and the annoying pinging noise the IM chat function makes).
Have you ever looked at a website for proofreading and found a spelling mistake on it? This website hasn’t done that, but the page grammar on their website is just above high school level, and it is not really a ringing endorsement. Plus, it looks as if they have spent little time at all on the website, especially since parts are in different fonts as if they copied and pasted text from one website to another. So, as far as services go, you may want to give their proofreading and web-content writing services a miss.
The amount you are charged is based on the type of essay you want them to write. If you go to the quotation page, you will see their prices, though for some reason their default selection is their admissions /applications essay prices, which are the highest with the exception of their dissertation prices. Select another essay type and you will get a better idea of their median prices. The deadline you pick will determine your price, as will the level of the essay you choose.
Discounts and free features
If you are a first time customer then you can get a 15% discount. You have to click the widget on the homepage to get it. They do not really have any other discounts of any kind. This is not really a bad thing, it is just a bit of a kicker if you were hoping to save a little money. They do have a money back guarantee that you can use. They say if you are not happy and if the essay does not meet your expectations, then they will give you your money back. It seems fair enough and there are no complaints registered about it so far.
They have a live chat function, though you wouldn’t know it unless you were to scroll to the bottom of the page. You can also access it by clicking the widget next to the good-looking Caucasian woman, but that function looks more as if it is for a phone line rather than a live chat function. As a matter of fact, they do have a phone lines. The number is at the top right of the screen. They have an IM function that pops up at the bottom of the screen on the bottom right. The support is not too bad and at least they have put all the options on one page.